Adjustable Base Troubleshooting & Support
Need help with your adjustable base? We recently updated our self-help materials to better assist you.
Has your base stopped responding to the wireless remote?
The most common cause for a non-responsive base is that the remote has accidentally been placed into child-lock mode. Click here for unlocking instructions.
You can also watch a video that explains deactivating the child-lock setting by clicking the link that best describes the warning label on the back of your base remote:
Did you receive a replacement wireless remote for your base?
Your new remote will need to be paired with your power base before it will function properly. Click here for pairing instructions.
Need help identifying your power base model or wireless remote?
Some bases and remote models may look similar to each other. Click here for identification instructions.
Did you receive a replacement wireless remote for your base?
Your new remote will need to be paired with your power base before it will function properly. Click here for pairing instructions.
Need help identifying your power base model or wireless remote?
Some bases and remote models may look similar to each other. Click here for identification instructions.
User Manuals
If you still need assistance with your power base after referencing the materials above, please call our Consumer Support Team at 1-800-821-6621 and select option 2.
Please ensure you're near your adjustable base during the call and that you have your base serial number (located on the inside back cover of your remote) and the approximate date of purchase for reference.
